Privacy Policy

At Saurabh Industries, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or interact with our website.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. About Saurabh Industries

Saurabh Industries is based in Vadodara, Gujarat, India, and provides industrial equipment and material-handling solutions to businesses and industries.

This Privacy Policy applies to information collected through our website, contact forms, enquiry forms, WhatsApp communication initiated through our website, and other online interactions with Saurabh Industries.

2. Information We Collect

We may collect information that you voluntarily provide when you contact us, request information, submit an enquiry, or communicate with our team.

This information may include:

• Full name
• Company or organisation name
• Email address
• Phone number
• WhatsApp number
• Business address
• Product or equipment requirements
• Industry or application details
• Enquiry or message details
• Any other information you voluntarily provide

We may also automatically collect certain technical information when you visit our website, such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Approximate website usage information
• Date and time of website visits

3. How We Use Your Information

We may use the information collected from you for legitimate business purposes, including:

• Responding to product and service enquiries
• Providing product information and technical details
• Preparing quotations and proposals
• Understanding your equipment requirements
• Communicating with you regarding your enquiry
• Providing customer support
• Improving our products, services, and website
• Maintaining website security
• Preventing fraudulent or unauthorised activity
• Maintaining necessary business records
• Complying with applicable legal and regulatory requirements

We will use your information only for purposes that are reasonably related to our business operations and your interaction with us.

4. Communication with You

If you provide your phone number, WhatsApp number, or email address, our team may contact you regarding your enquiry, product requirements, quotation, or other business-related communication.

You may request that we stop sending non-essential communications at any time by contacting us.

5. Sharing of Information

Saurabh Industries does not sell, rent, or trade your personal information to third parties.

We may share information where reasonably necessary with:

• Employees or authorised representatives of Saurabh Industries
• Service providers supporting our website or business operations
• Technology, hosting, analytics, or communication service providers
• Professional advisers where necessary
• Government authorities or law-enforcement agencies where legally required

Any sharing of information will be limited to what is reasonably necessary for the relevant purpose.

6. Cookies

Our website may use cookies and similar technologies to improve website functionality, understand website traffic, remember preferences, and improve the user experience.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

7. Third-Party Services and Links

Our website may use or link to third-party services such as:

• WhatsApp
• Google services
• Social media platforms
• Website analytics services
• Maps and location services
• Other external platforms

Third-party services operate under their own privacy policies and terms. Saurabh Industries is not responsible for the privacy practices or content of external websites and services.

8. Data Security

We take reasonable steps to protect the personal information provided to us from unauthorised access, misuse, alteration, disclosure, or loss.

However, no online transmission or electronic storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of information transmitted through the internet.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

• Respond to enquiries
• Provide requested services
• Maintain business and transaction records
• Meet legal or regulatory requirements
• Resolve disputes
• Protect our legitimate business interests

When information is no longer reasonably required, we may delete or securely dispose of it, subject to applicable legal requirements.

10. Your Rights

Subject to applicable law, you may contact us to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of information where legally applicable
• Ask questions about how your information is being used
• Withdraw consent where applicable

To make a request, please contact us using the details below.

11. Children's Privacy

Our website is intended primarily for business and commercial purposes. We do not knowingly collect personal information from children.

If you believe that a child has provided personal information to us, please contact us so that appropriate action can be taken.

12. Changes to This Privacy Policy

Saurabh Industries may update this Privacy Policy from time to time to reflect changes in our business, website, technology, or applicable laws.

Any changes will be published on this page with an updated "Last Updated" date.

13. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy, please contact us.